Frequently Asked Questions

Find answers here to the most frequently asked questions about our sublimation-ready phone cases, delivery, payment and dropshipping. Have another question? Contact us.

Delivery and shipping

What time do I need to place an order for same-day shipping?

Any order placed before 3 p.m., Monday to Friday, is shipped the same day. For DTF transfers and dropshipped printed products, the cutoff time is 1 p.m. On December 24 and 31, the cutoff time is brought forward to noon.

Do you ship on public holidays?

No: shipments are made Monday to Friday, excluding public holidays (including Whit Monday). Orders placed on a non-working day are shipped on the next working day.

What delivery methods and timeframes do you offer?

Next-day delivery with Chronopost to your home for any order placed before 3 p.m., or to a relay point from €4.20, free on orders over €59. Standard delivery, the lowest-cost option, is available from €2.99 with no guaranteed delivery time. International express delivery covers Europe in 24 hours and the rest of the world in 2 to 6 days.

What happens if a model is available for preorder?

It arrives within 2 to 3 weeks. If your cart also contains in-stock items, you can choose between a single parcel and 2 shipments: €4.95 excl. VAT via Shop2Shop relay point in France and Belgium, €8.50 excl. VAT elsewhere.

Orders and pricing

Do you offer pricing for business customers?

Yes, automatic tiered pricing by color is applied in your cart: 1% off from 5 pieces, 3% off from 10, 5% off from 20, 10% off from 50 and 13% off from 100 pieces.

How can I order several models quickly?

Use Quick Order: enter your models one after another, choose the color and quantity, then add everything to your cart with one click.

Are prices displayed excluding tax?

Yes, prices are listed excluding tax.

Payment and returns

What payment methods do you accept?

Payments are processed through Shopify Payments and are 100% secure: credit card, Apple Pay and Shop Pay. Available payment methods are displayed at checkout depending on your country.

Can I return products?

Yes, within 14 days, for new and unused products: we refund 80% of the amount (20% restocking fee). Return shipping costs are the customer's responsibility. See Returns and withdrawal.

Sublimation

What press settings should I use to sublimate a phone case?

190 °C for 60 seconds.

What equipment do I need to sublimate a phone case?

A sublimation printer (Epson SC-F100), a sublimation press, sublimation ink, special sublimation paper for phone cases and high-temperature tape. Everything is available on our website.

What border colors are available?

Up to 9 colors depending on the model: black, transparent, white, purple, green, light green, magenta, pink and Black MagSafe.

Is there a MagSafe-compatible version?

Yes: choose the “Black MagSafe” color, available on recent models.

Dropshipping

How does dropshipping work?

You order the product with your design, we print it and ship it directly to your customer. Orders placed before 1 p.m. are dispatched the same day.

In whose name is the parcel shipped?

The parcel is shipped in the name of Haincourt SAS.